[locutus46]

same problem Neither USB works (C nor A) The USB ports in the back do work. I use the front for CarPlay Could this be a software update issue?

pull the infotainment codes get a scan tool or go to the dealer try other cables it could be the radio it controls or has data lines going to the usb ports in the front the rear ones are just for power.. the front ones talk to the radio for apply care play etc see if anything is in them like gunk etc when they detail the cars for pdi and delivery to customer sometimes these guys spray crap in them

 

[locutus46]

also you can try pluging your phone in directly with a cable or motorola makes a wireless adaptor for andorid it does cut out once in a while.. or you can swap the radio out go to crutch feild buy a readio and install kit and take it to a good installer it will cost about 1000 dollars because you need a steeering whee interface cables the radio and get a good one

 

[locutus46]

Which software needs updating? My 2 week old 2024 has done the same thing twice now. The head unit says no over the air updates are available/pending.

Force reboot the head unit (hold down radio power button for about 5 seconds) does fix the issue.

the dealer forces a update via usb stick not over the air updates and if it still persits a replacement of the infotainment head unit and program is in order

 

[locutus46]

same problem Neither USB works (C nor A) The USB ports in the back do work. I use the front for CarPlay Could this be a software update issue?

no could be connection issue if you use the ports alot they have a finite ammount of plugging them in and out you can buy the ports online ebay etc and install them yourself.. if not then its your cable get or use the factory cable that came with your cell phone... if not then its the radio and if its the radio then you can go to the dealer and refresh the firmware if not then its the radio and well thats expensive if not then aftermarket radio.. and you need modules to keep your steering wheel controls you need modules for xm radio etc could be upwards of 1500 to 2000 dollars